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In fact, of survey respondents see customer service as an important part of brand loyalty and it is often the main reason for switching brands. On the other hand, online comment monitoring is also an opportunity to sample public opinion. What are you doing well? Where do you ne to improve? You can prevent further negative feback by addressing the underlying criticism explaining the situation or correcting the problem. Online Reputation Monitoring Tool Google Alerts is the ultimate online reputation monitoring tool for beginners: best of all, it's free.

All you ne to do is enter your business name and then Latest Mailing Database you can create an alert that notifies you about your mentions bas on your preferences. Of course, you won't see reviews if they don't directly mention your business. But it's a great tool for sampling your overall feback. As online review monitoring tools go, it is one of the most reliable. The social mentions ratio is more sophisticat and monitors brand mentions across multiple social mia platforms. You'll be able to track several different factors: Intensity refers to how likely people are to talk about your brand. Sentiment is the ratio of positive mentions to negative mentions.

Enthusiasm refers to the likelihood that people will talk about your brand repeatly. Reach refers to the number of unique authors talking about your brand. Marketing itself as real-time social mia search and analytics, it's a comprehensive tool that runs across all top social mia platforms. And, like with , you can set up email alerts to keep you updat on what's going on with your consumers. Reputation is one of the most advanc platforms for monitoring a brand's internet reputation. Unlike other online reputation monitoring tools, Monitor Multiple Review Sites, including My Business, , , etc., distills all the information into easy-to-understand core metrics.